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Managed workplace
Microsoft 365, Teams, SharePoint, Exchange, OneDrive, end devices, software distribution, licence management, onboarding and offboarding.
Managed services
Support that responds before you call.
A dedicated service desk, proactive monitoring and clear service levels. Instead of waiting for faults, we keep your systems monitored, maintained and up to date - and are there within four hours when the situation is critical.
Managed services
Your benefits at a glance
Managed services relieve your team, improve operational reliability and make quality, response times and costs predictable.
- Relief Routine operations are outsourced so your internal IT can focus on innovation and projects.
- Proactive Monitoring identifies problems before they noticeably disrupt operations.
- Accountable Response times are based on SLAs, documented and measurable.
- Secure Security-first operations with ongoing updates, a GDPR perspective and NIS2 readiness.
- Predictable Fixed monthly fees make IT costs predictable.
- Scalable The service package grows with your company, locations and number of users.
- Local A local contact knows your setup, history and priorities.
Service areas
Managed service areas
Our operations cover every core area - from the digital workplace, infrastructure and security to helpdesk, cloud and backup.
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Managed infrastructure
Server and network operations on-premises, hybrid or in Azure, including migration, monitoring, patch management and capacity planning.
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Managed security
Endpoint security, firewall and network security, vulnerability management, incident response and NIS2-compliant operations.
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Managed helpdesk
First-, second- and third-level support, remote support, ticketing integration, on-site service in South Tyrol and clear escalation paths.
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Cloud and backup
Automated backups, defined RTO/RPO, Azure Backup, regular recovery tests and GDPR-compliant data storage.
Service levels
Response times in writing
We agree binding, verifiable service levels based on criticality, so you know exactly what you can rely on.
< 4 hrsResponse time for critical incidents
3 levelsPriority: critical, high, normal
Mon-FriService desk at fixed hours
100%tracked and documented tickets
Process
How our support works
Step 01
Onboarding
We record your systems, users and critical applications, set up monitoring and ticketing, and define the service levels.
Step 02
Ongoing operations
Your employees reach the service desk through a dedicated channel. In the background, we continuously monitor and maintain your systems.
Step 03
Escalation in an emergency
If a critical incident occurs, the defined escalation takes effect: response within four hours, clear responsibility and transparent status.
Step 04
Reporting & review
Regular reports on tickets, availability and outstanding risks. In joint reviews, we plan improvements in advance.
How our support works
Frequently asked questions
Questions about managed services
Both are possible. For smaller businesses, we provide complete IT support. For larger companies, we relieve their internal IT team - for example with first-level support or monitoring - so the team can focus on strategic tasks.
For an incident classified as critical, we begin working on it within four hours - not merely send an automated acknowledgement. We document the exact times for each priority level in the service-level agreement.
Our managed services are provided as a fixed monthly package based on the number of users and systems. This makes your IT costs predictable. We transparently agree in advance on clearly defined projects outside the package.
No more firefighting IT.
Let's discuss how a managed service desk and proactive monitoring can make your operations more stable and predictable.
